An industry game-changing integration of the legacy trading product platform with the client-facing CX platform and created targeting rules for customer service & selling that drove revenue productivity to new levels.
Transformed the retail bank CRM processes, analytics and platforms. Created the 360 degree customer view with a large-scale, complex data transformation initiative which enabled B of A to see all the product relationships it has with the customer, and used advanced analytics to create 1:1 personalized marketing, sales & service interactions.
OUR LEGACY OF INNOVATION IN DIGITAL CX - OUR EXPERIENCE & CLIENTS
Integrated the CX platform systems across siloed business units & product factories, integrated the customer engagement center with the retail stores and created 1:1, 360 degree business rules and protocols across the channel touchpoints.
Breakthrough Digital Transformation Solutions
Consumers are in control of the relationship with the brand. Innovation in touchpoint development & integration, customer journey engineering, business outcomes and driving customer KPIs is our strength and heritage.
CX BUSINESS PROCESS
Innovative, adaptible, flexible and agile business models are the key to beating your competitors. No matter what customer gap challenges you have, digitalhAIlo will be there to support you every step of the way.
Our IT solutions carve the path for organizations to modernize infrastructure and optimize workflow like never before. This service provides a wide variety of technological capabilities to boost efficiencies, enhance security and allow infinite scalability for future growth. With this resource and our expertise, we’ll help maximize your organization’s productivity.
In today's mobile & socially-connected world the consumer is in control of their relationship with your Brand. With the advent of numerous emerging technologies, the Art & Science of acquiring, growing & retaining loyal, profitable customer relationships has changed completely in just the last few years. The "brand/customer gap" keeps growing as the experience the customer receives at the touchpoints is not aligned with the promises made by the Brand.
As a way to attract Generation C, the digitally-connected customer, many Brands have undertaken "Digital Transformation" initiatives. But what does Digital Transformation really mean from a Customer Experience (CX) strategy, process, analytics, people & technology perspective?
Regardless of age, Genny C expects to craft their own customer journey - and your touchpoint technologies, processes, data and analytics must be aligned to create & keep loyal customers with high lifetime values. DigitalhaIlo has been digitally transforming businesses for three decades. We have developed and integrated strategy, business process, advanced analytics, Big Data, machine learning, cognitive algorithms and Artificial Intelligence solutions for the world's leading brands including HP, Bank of America, Merrill Lynch, Allstate, CenturyLink, Onstar, Citigroup, Accor Hotels, Google and others.
Developed, built & operated the company's first CX business capability, including strategy, process, metrics, organizational change management, metrics and integration with the telco legacy systems for seamless front office/back office service, sales, marketing and provisioning.